Refund policy
Our return policy is valid for 14 days. If your purchase is more than 14 days old, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. The label on the sweater must still be attached.
1) Return request:
If you find that a purchased product does not meet your expectations or does not fit, you can submit a return request by logging on to account@kaancayoglu.de
2) Approval of the return request:
Our customer service department will carefully review your return request. Once your request has been approved, we will send you a return slip by e-mail. This return slip will allow you to return the product to us free of charge.
3) Return and inspection:
Once you have returned the product to us and we have received it, we will immediately inspect it for its condition. The quality and completeness of the returned product will be monitored by our experts.
4) Refund:
Once the return has been successfully inspected, we will arrange the refund to the original means of payment. The refund will be processed as soon as possible, usually within 2-4 working days.
Please note that certain conditions and exceptions may apply according to our terms and conditions. For more information on how to process returns or if you have any questions about this process, please contact our customer service team.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is credited to your account.
If you have done all this and still have not received a refund, please contact us at service@kaancayoglu.de
Offer items (if applicable)
Refunds can only be made for regular priced items, unfortunately promotional items are excluded from refunds.
Exchanges (if applicable)
Exchanges are only granted for defective or damaged items. If you wish to exchange an item for the same item, please email us at service@kaancayoglu.de.
The time it takes for the exchanged item to reach you may vary depending on your country of residence.
To be eligible for a return, your item must be unused and in the same condition as when you received it. The label on the sweater must still be attached.
1) Return request:
If you find that a purchased product does not meet your expectations or does not fit, you can submit a return request by logging on to account@kaancayoglu.de
2) Approval of the return request:
Our customer service department will carefully review your return request. Once your request has been approved, we will send you a return slip by e-mail. This return slip will allow you to return the product to us free of charge.
3) Return and inspection:
Once you have returned the product to us and we have received it, we will immediately inspect it for its condition. The quality and completeness of the returned product will be monitored by our experts.
4) Refund:
Once the return has been successfully inspected, we will arrange the refund to the original means of payment. The refund will be processed as soon as possible, usually within 2-4 working days.
Please note that certain conditions and exceptions may apply according to our terms and conditions. For more information on how to process returns or if you have any questions about this process, please contact our customer service team.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is credited to your account.
If you have done all this and still have not received a refund, please contact us at service@kaancayoglu.de
Offer items (if applicable)
Refunds can only be made for regular priced items, unfortunately promotional items are excluded from refunds.
Exchanges (if applicable)
Exchanges are only granted for defective or damaged items. If you wish to exchange an item for the same item, please email us at service@kaancayoglu.de.
The time it takes for the exchanged item to reach you may vary depending on your country of residence.